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Complaint Management Policy
Complaint Management Policy
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$25.00 USD
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This Complaint Management Policy provides a structured framework for handling, resolving, and tracking consumer complaints to ensure compliance with the Consumer Financial Protection Bureau (CFPB) requirements. It aims to address complaints fairly, consistently, and efficiently, fostering consumer trust and regulatory adherence.
Key Highlights:
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Scope: Applies to all employees, contractors, and third parties handling complaints across various channels, including online platforms, phone, email, and in-person interactions.
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Complaint Process: Establishes procedures for complaint receipt, investigation, resolution, and communication with consumers, ensuring timely and clear responses.
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Reporting: Includes internal tracking and submission of complaint data to the CFPB within required timeframes.
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Training: Mandates regular training on complaint handling, de-escalation techniques, and CFPB reporting requirements.
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Recordkeeping: Requires maintaining complaint records for at least five years to support audits and reviews.
This policy ensures consumer concerns are addressed transparently and efficiently while meeting CFPB standards.
